妇科门诊流程优化对缩短就诊等候时间与提升患者满意度的相关性分析
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平顶山市湛河区妇幼保健院

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Correlation analysis of gynecology outpatient process optimization on shortening waiting time and improving patient satisfaction
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Pingdingshan City Zhanhe District Maternal and Child Health Hospital

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    摘要:

    目的 探讨基于流程优化的管理措施对妇科门诊等候时间及患者满意度的影响,并分析两者之间的关系。方法 选取2023年1月至2024年12月平顶山市湛河区妇幼保健院妇科门诊就诊患者122例。以门诊流程优化实施时间为界分为对照组与观察组,各61例。对照组实施常规门诊流程,观察组实施流程优化管理措施。比较两组门诊等候时间及患者满意度,并分析等候时间与满意度之间的相关性。结果 观察组在挂号、候诊、检查及总就诊等候时间方面均明显短于对照组(均P<0.05),患者整体满意度及各维度满意度评分均高于对照组(均P<0.05)。Pearson相关分析显示,门诊等候时间与患者满意度呈显著负相关,其中总就诊等候时间与患者整体满意度的相关性最强(r=-0.641, P<0.001)。结论 基于流程优化的门诊管理模式可有效缩短妇科门诊等候时间,并通过改善就诊体验显著提升患者满意度,具有较好的临床管理应用价值。

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    Objective To discuss the impact of process optimization-based management measures on outpatient waiting time and patient satisfaction in gynecological clinics and analyze the relationship between waiting time and patient satisfaction. Methods A total of 122 patients were selected from the outpatient gynecology clinic of Zhanhe District Maternal and Child Health Hospital of Pingdingshan City between January 2023 and December 2024. Patients were divided into a control group and an observation group (61 cases each) according to the implementation time of process optimization. The control group received routine outpatient services, whereas the observation group was managed using optimized outpatient workflows. Waiting time indicators and patient satisfaction scores were compared between groups, and the correlation between waiting time and patient satisfaction was analyzed. Results Compared with the control group, the observation group showed significantly shorter registration, consultation, examination, and total outpatient waiting times (all P<0.05). Overall patient satisfaction and scores across all satisfaction dimensions were significantly higher in the observation group (all P<0.05). Pearson correlation analysis showed a significant negative association between outpatient waiting time and patient satisfaction, with total waiting time demonstrating the strongest correlation with overall satisfaction (r=-0.641, P< 0.001). Conclusion The outpatient management model based on process optimization can effectively shorten the waiting time in gynecological outpatient and significantly enhance patient satisfaction by improving the medical experience, thus demonstrating considerable application value in clinical management.

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张贞飞.妇科门诊流程优化对缩短就诊等候时间与提升患者满意度的相关性分析[J].生物医学工程学进展,2026,(1):205-208

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  • 收稿日期:2026-01-19
  • 最后修改日期:2026-02-09
  • 录用日期:2026-02-10
  • 在线发布日期: 2026-04-14
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